Privacy & Cookie Policy

Our Privacy Policy

We promise that we will collect, use, process and store your data properly and securely. We will:

  • Use and maintain your personal data in accordance with all applicable legal requirements

  • Inform you about what data we collect about you and how we use it

  • Ensure that the privacy of your data is maintained

  • Honour your legal rights in respect of personal data which we hold

We will not sell your data or transfer it outside of Sissie Green Ltd to anyone to use for their own marketing purposes.

This Privacy Policy explains what personal data we collect about you, how and why we use it, who we disclose it to, and how we protect your privacy.

 

Who is responsible for your data?

Our Privacy Policy applies to the personal data that Sissie Green collects and uses. This policy applies to all data that we acquire about you, whether you visit our stores, visit our websites using any device, or contact us by telephone, email or social media.

References in this Privacy Policy to “Sissie Green”, “we”, “us” or “our” mean Sissie Green Limited (a company registered in England with registration no 12680182 and registered office at 54 Sagars Road, Handforth, Wilmslow, England, SK9 3EE). We are the “data controller” for the purposes of the UK Data Protection Act 1998, the General Data Protection Regulation 2016, and other applicable data protection legislation.

 

Personal data we collect about you

When using the term “personal data” in our Privacy Policy, we mean information that relates to you and allows us to identify you, either directly or in combination with other information that we may hold. Your personal data may include for example your name, your contact details, information relating to your order, information on how you use our website or you interact with us.

We collect some personal data from you, for example when you register on our website or buy products from us, when you agree to receive e-receipts, when you use our website, enter competitions or sign up to receive our newsletter, buy our goods, use our services or contact us. We may also receive your personal data from our suppliers who provide services to you on our behalf (for example when you provide feedback on our goods or services).

For more information on the parties who may share your personal data with us, please see below:

Categories of data we collect

We may collect and process the following categories of information about you:

Your name and surname and your account details(email address, telephone number and postal address, date of birth, password, your interests, preferences, feedback and survey responses, your location).

  • When you create an account on our website

  • When you order products online

  • When you enter a competition or sign up to receive our newsletter

  • When you elect to receive e-receipts

  • When you send us feedback or enter a review on a third party site

Information about your order and any products and services that you buy from us. This information may include your payment card details.

  • When you buy products or services from us, or contact us in respect of your purchase.

Your feedback

  • When you reply to our requests for feedback or participate in our customer surveys

  • Information about how you use our website

  • When you navigate on our website

Sensitive personal data

In the course of providing products and services to you, or when you visit our stores, we may collect information that could reveal your racial or ethnic origin, physical or mental health, religious beliefs or alleged commission or conviction of criminal offences. Such information is considered “sensitive personal data” under data protection laws. We only collect this information where you have given your explicit consent, it is necessary, or you have deliberately made it public.
 

How and why we use your personal data

We use your personal data for the following purposes:

To manage your purchases and provide our services to you.

When order goods or services from us, we use your information to process your order, to process your payment, to deliver goods to you, to process returns and refunds, and to deal with any queries you have.

Legal basis for this use: To fulfil our contractual obligations.

To communicate with you and manage our relationship with you.

Occasionally we may need to contact you by email and/or telephone /SMS for administrative or operational reasons, for example in order to send you confirmation of your order bookings and your payments, to inform you about delivery of your order, or to advise of delays, or to provide you with policy updates or details of product recalls.

Please be aware that these communications are not made for marketing purposes and as such, you will continue to receive them even if you opt-out from receiving marketing communications.

We will also use your personal data if we contact you after you have sent us a request, filled in a web-form through our website or contacted us on social media.

We may also use it to verify your identity or for other security reasons.

Legal basis for this use: To fulfil our contractual obligations.

Your opinion is very important to us, so we may send you an email or SMS to seek your feedback.

We will use the communications you exchange with us and the feedback you may provide in order to manage our relationship with you as our customer and to improve our services and experiences for customers.

Legal basis for this use: For our legitimate interests, to improve our goods and services to you and other customers.

To personalise and improve your customer experience

We may use your personal data in order to tailor our services to your needs and preferences and to provide you with a personalised customer experience. To do so, we use software and other technology (automated processing). For example, we may collect information on how you use our website, which pages of our website you visit most, which products you search for and what products you buy, in order to understand what you like. We may use this information to tailor the content and offers that you see on our website and, if you have agreed to receiving marketing communications, to send you relevant messages that we think you like.

If you are in the process of placing an order under your account and you leave our website before your order has been placed, we may contact you in order to help you easily complete your order.

Legal basis for this use: For our legitimate interests, to improve our goods and services for you and other customers. You may opt out of receiving marketing communications at any time.

To inform you about our news and offers that you may like

If you are happy to receive marketing communications, we will provide you with news from us such as new products and services that you may be interested in or offers that you may like. Please note that we do not share your contact details and other personal data with other companies so that they can market their own products and services to you.

Web Banner Advertising

If you visit our websites, you may receive personalised banner advertisements whilst browsing other websites. Any banner advertisements you see will relate to products you have viewed whilst browsing our websites on your computer or other devices. These advertisements are provided by Sissie Green via our trusted partners using ‘cookies’ placed on your computer or other devices (see further information on the use of cookies in our Cookie Policy). You can remove or disable cookies at any time - see below for further information.

Legal basis for this use: For our legitimate interests, to improve the goods and services that we offer to you.

To improve our services, fulfil our administrative purposes and protect our business interests

The business purposes for which we will use your information include accounting, billing and audit, credit or other payment card verification, fraud screening, safety, security and legal purposes, systems testing, colleague training, maintenance and development.

Legal basis for this use: For our legitimate interest, to ensure the proper administration, security and safety of our business for ourselves and our customers; to make our business more efficient; to improve the goods and services which we offer to our customers.

To comply with our legal obligations, for example, our obligation to provide your information to government or law enforcement agencies, or to maintain records of our business transactions.

Legal basis for this use: to comply with our legal obligations

 

Legal basis for this use: where relevant, to comply with our legal obligations. In other circumstances: to protect our legitimate interests in pursuing our legal rights or defending ourselves against legal or regulatory action.

 

 

Your rights in respect of your personal data

Lawful bases for processing data

  • We will only collect and process personal data about you where we have a lawful reason to do so (referred to below as “lawful bases”). Lawful bases include:

  • Where we need to process your data to enter into or perform our contract with you – for example to process a card payment or deliver goods to you.

  • Where necessary for us to comply with a legal obligation – for example if we are required to disclose your data by a court order.

  • Where we have a legitimate interest to do so, and these interests are not overridden by your interests or fundamental rights and freedoms. For example, we may process your personal data to:

  • Protect you, us, or others from threats (such as security threats or fraud)

  • Enable or administer our business, such as for quality control, consolidated reporting, and customer service

  • Send you news and information about our products and services that may interest you (you can opt out of this at any time)

  • Help us to provide a better service to you, or tailor the products that we send you information about (you can opt out of receiving marketing information at any time)

  • Provide colleague training

  • Understand and improve our business or customer relationships generally

  • Manage corporate transactions, such as mergers or acquisitions.

Where you have given your consent - you may withdraw your consent at any time.

Access

You have a right to request access to the personal data that we hold about you. This could include information relating to purchases you have made or orders which you have placed with us via our website.

If you would like to request a copy of your personal data, please contact us in writing at:

Sissie Green – info@sissiegreen.co.uk

Rectification

If any of the personal data that we hold about you is incorrect, you have a right to request that we correct this. If you have an online account with us you can easily change your personal details by managing the preferences in your account. Alternatively, to notify us of any corrections please contact us at:

Sissie Green – info@sissiegreen.co.uk

Erasure / objection

You have a right to request us to erase any data that we hold about you, or to object to our use and processing of your data. If the only lawful basis on which we can process your personal data is that you have given your consent , we are obliged to comply with your request. In other circumstances we may need to continue to hold and process your data (for example where needed for safety, security or legal purposes, or to protect our legitimate interests). If this is the case, we will notify you of the reason.

If you would like to exercise this right please contact us at:

Sissie Green – info@sissiegreen.co.uk

Request a portable copy of your personal data

You have the right to request a portable copy of any personal data which you have provided to us. This applies if

  • The lawful basis on which we are processing your data is either that you have given your consent, or that we need to use the data to comply with our contract with you (for example to deliver goods to you); and

  • We are processing your personal data by automated means.

If you would like to exercise this right please contact us at:

Sissie Green – info@sissiegreen.co.uk

If you wish to exercise any of the rights above, you may need to provide proof of your identification and further information to help us to process your request.

Questions and complaints

If you have questions in relation to your personal data, please contact us at:

Sissie Green – info@sissiegreen.co.uk

If you are not happy with how we have managed your personal data, please give us the chance to put it right, by contacting us at:

Sissie Green – info@sissiegreen.co.uk

If you feel we have not resolved your complaint, you have the right to lodge a complaint with the Information Commissioner’s Office. Further information, including contact details, is available at https://ico.org.uk.

 

 

How to opt out of receiving marketing communications

We would like to stay in touch with you, to send you news and offers about products that you may like.

If you would prefer not to receive these from us, you can easily opt out by clicking on the relevant unsubscribe link at the bottom of any marketing related email you may receive from us.

Alternatively, you can also contact our Customer Service team and express your preference to not receive marketing communications by contacting us at:

Sissie Green – info@sissiegreen.co.uk

Your request may take a few days to process.

Cookie Policy for Sissie Green

This is the Cookie Policy for Sissie Green Ltd, accessible from www.sissiegreen.co.uk

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

 

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies. 

The Cookies We Set

  • Email newsletters related cookies
    This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribed/unsubscribed users.

  • Surveys related cookies
    From time to time we offer user surveys and questionnaires to provide you with interesting insights, helpful tools, or to understand our user base more accurately. These surveys may use cookies to remember who has already taken part in a survey or to provide you with accurate results after you change pages.

  • Forms related cookies
    When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

  • Site preferences cookies
    In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

  • This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
    For more information on Google Analytics cookies, see the official Google Analytics page.

  • Third party analytics are used to track and measure usage of this site so that we can continue to produce engaging content. These cookies may track things such as how long you spend on the site or pages you visit which helps us to understand how we can improve the site for you.

  • From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

  • As we sell products it's important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.

  • The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you.
    For more information on Google AdSense see the official Google AdSense privacy FAQ.

  • We use adverts to offset the costs of running this site and provide funding for further development. The behavioural advertising cookies used by this site are designed to ensure that we provide you with the most relevant adverts where possible by anonymously tracking your interests and presenting similar things that may be of interest.

  • Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and where applicable allow our affiliate partners to provide any bonus that they may provide you for making a purchase.

  • We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; {List the social networks whose features you have integrated with your site?:12}, will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

However if you are still looking for more information then you can contact us through one of our preferred contact methods: