Frequently asked questions
Are all of your products animal friendly and cruelty free?
All of the products we use to make our candles and wax melts are cruelty free and are not tested on animals
How do I return my product if it's damaged?
Please contact firstname.lastname@example.org if your product is damaged or you are not satisfied
How long will it take for my parcel to arrive?
We use Royal Mail 1st class, we advise that your parcel will be with you within 3 - 5 working days
Are Sissie Green products Vegan friendly?
We ensure that every ingredient we use is animal friendly, cruelty free and vegan.
What packaging will my product arrive in?
We use 0% plastic and all of our packaging is recycled (you may even notice some shredded Christmas wrapping paper in your packaging in January). To save on paper we do not include physical invoices with orders, but if this is something you’d like feel free to request it email@example.com
What forms of payment are accepted?
Do you offer any promotional codes?
Sign up to the Sissie Green newsletter to be the first to hear about any sales or promotional offers available.
How do I enter a promotional code?
Choose the products that you want to order and add your promotional code when you reach the checkout page.
What are the benefits of using soy candles??
Do you deliver to the whole of the UK?
Yes we do, we don’t deliver outside of the UK just yet.
What should I do if my order is wrong?
Please contact us at firstname.lastname@example.org if you are not completely satisfied with your order.
What’s inside my Sissie Green monthly box?
Can I purchase a subscription as a gift??
How do I start my subscription??
Can I change my address?
How long will my subscription last?
You can have a subscription for however long you’d like - set your subscription to auto renew every month or choose from our 3, 6 or 12 month package.
Can I get a subscription box sent to my work place?
Business / Bespoke Enquiries
I am a journalist/influencer. How can I partner with Sissie Green?
Are there any offers available on bulk buying for a corporate event or a wedding?
Can I become a stockist?
Please get in touch with us at email@example.com. We would love to hear from you.
If you have any other questions please do not hesitate to contact us at