FAQ

Frequently asked questions

General FAQ'S

Are all of your products animal friendly and cruelty free?

All of the products we use to make our candles and wax melts are cruelty free and are not tested on animals



How do I return my product if it's damaged?

Please contact sissiegreen@outlook.com if your product is damaged or you are not satisfied



How long will it take for my parcel to arrive?

We use Royal Mail 1st class, we advise that your parcel will be with you within 3 - 5 working days



Are Sissie Green products Vegan friendly?

We ensure that every ingredient we use is animal friendly, cruelty free and vegan.



What packaging will my product arrive in?

We use 0% plastic and all of our packaging is recycled (you may even notice some shredded Christmas wrapping paper in your packaging in January). To save on paper we do not include physical invoices with orders, but if this is something you’d like feel free to request it info@sissiegreen.co.uk



What forms of payment are accepted?

We accept Paypal and all major credit/debit cards.



Do you offer any promotional codes?

Sign up to the Sissie Green newsletter to be the first to hear about any sales or promotional offers available.



How do I enter a promotional code?

Choose the products that you want to order and add your promotional code when you reach the checkout page.



What are the benefits of using soy candles??

- Soy wax has a longer burn time - Soy wax is derived from natural vegetables - Soy wax is 100% biodegradable - Soy releases fragrance easier meaning you get the best possible fragrance level and throw. Want to read more check out our article



Do you deliver to the whole of the UK?

Yes we do, we don’t deliver outside of the UK just yet.



What should I do if my order is wrong?

Please contact us at info@sissiegreen.co.uk if you are not completely satisfied with your order.



Subscription Boxes

What’s inside my Sissie Green monthly box?

Our subscription boxes come in three different packages, The Sissie Green Original, The Sissie Green Deluxe and The Sissie Green Two’s Company. The Sissie Green Original - You will receive one hand poured soy wax candle a month - with with approximately 35 hours of burn time and a new scent every month The Sissie Green Deluxe - You will receive one triple wick hand poured soy wax candle a month - with with approximately 45+ hours of burn time and a new scent every month The Sissie Green Two’s Company - You will receive two hand poured soy wax candles a month - with with approximately 70 hours of burn time in total and new scents every month



Can I purchase a subscription as a gift??

Yes we highly recommend our subscription boxes as a gift for a loved one.



How do I start my subscription??

You can look at the options here and choose from our three packages available.



Can I change my address?

Yes, please get in contact with us at info@sissiegreen.co.uk



How long will my subscription last?

You can have a subscription for however long you’d like - set your subscription to auto renew every month or choose from our 3, 6 or 12 month package.



Can I get a subscription box sent to my work place?

Yes you can, just pop in your work address at the checkout or order an additional package so you can light up your home and work place every month!



Business / Bespoke Enquiries

I am a journalist/influencer. How can I partner with Sissie Green?

We would love to hear from you, please drop us an email at info@sissiegreen.co.uk



Are there any offers available on bulk buying for a corporate event or a wedding?

We would love to discuss your event and we can even create custom scents to fit your needs please get in contact with us at info@sissiegreen.co.uk



Can I become a stockist?

Please get in touch with us at info@sissiegreen.co.uk. We would love to hear from you.



If you have any other questions please do not hesitate to contact us at sissiegreen@outlook.com

© 2020 by Sissie Green